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A new face for a
trusted community
service

Community and support services

Lutheran Services Queensland

Lutheran Services Queensland

For clients, rebrands are a big deal. There’s always a level of risk in changing something that’s been working “just fine” for years, but there’s an opportunity to capitalise on in reinventing yourself. For Lutheran Services Queensland, it was a leap of faith that paid off.

The brief

Lutheran Services Queensland trusted us with rebranding their comprehensive community service offering. So much more than just a new logo, the client wanted to celebrate everything that made them who they were with a complete identity overhaul. It needed to capture the breadth of their services, represent the individuals who rely on them, and respect their values and belief system.

The good

Carbon developed a fresh identity which included adapting a brand mark that could be applied to their various sub-brands. The use of contemporary and candid portrait photography featuring real Lutheran Services clients was a considered approach that promoted and celebrated the organisation’s authenticity and humanity.

The impact

By injecting the individual warmth and beauty of Lutheran Services clients, we managed to deliver a rebrand that respected their past while encapsulating their vision for the future. We’ve seen both internal and external brand engagement dramatically increase too.

So much more than
just a new logo, the
client wanted to
celebrate everything
that made them who
they were.

With warmth and
humanity, we made
their clients the
heroes of the
rebrand.

print
A huge rollout was
created, including
stationery, brochures,
posters, books,
newsletters, signage,
wayfinding etc.

digital
We restructured and re-
designed their website
with a better user
experience in mind. The
various services on offer
are clearly navigated and
our clients are celebrated
throughout the site.

For Lutheran
Services, it was a
leap of faith that
paid off.